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• After your order is confirmed it is packed and shipped on the same day or within 24 hours of you placing the order.
• Once your order has been dispatched, you will receive an email with shipment details and a tracking ID.
• Your order should reach you within 7 working days under normal circumstances.
• Any queries/concerns related to deliveries should be escalated to the support team [email protected] within 24 hrs of the product received by the customer.
We’re sure you’ll never want to return a Imprint product except in an unfortunate event that the product you’ve received is damaged/wrong. In such a case:
• Products can be returned within 15 days from the date of delivery.
• Simply contact us via email [email protected] with your order number and attach a photo of the invoice & product to be returned.
• We will respond to your email within 24 hours and arrange to ship a freshly packed order to you as we intended the first time.
Prepaid orders: We will refund the order value via the payment gateway.
COD orders: We will send you a coupon worth the order value via email which can be used on our website for any other purchase.